VPN onboarding for contractors
StaleLast reviewed 214 days ago
Traffic is still high, but the screenshots predate the WARP rollout and the article title no longer matches the UI.
Freshness
Technology Services
Knowledge Base
A demo knowledge-health dashboard showing freshness, feedback, and search demand for Technology Services documentation.
Demo data Updated 15 min ago
Find articles, troubleshooting guides, and how-to documentation
84%
Fresh Articles
Articles reviewed within the last 180 days.
12
Feedback Queue
Pages flagged as confusing, outdated, or missing steps.
63%
Top Deflection
Estimated support deflection from the five highest-volume help topics.
Needs Review
Representative stale or high-friction content that deserves editorial attention first.
Fabric SQL cutover runbook companion
DraftDraft support article
The agent-ready version needs a shorter summary, explicit rollback markers, and cleaner frontmatter before publish.
Freshness
Shared mailbox offboarding steps
Redirect gapHigh search volume
Users keep landing on the old Exchange article instead of the combined lifecycle procedure.
Freshness
Demand Signals
Fake usage and search signals that help shape the UI around institutional knowledge discovery.
Top unresolved search: "departmental Power BI access"
GapSearch telemetry
Users are finding the architecture docs but not the practical access workflow or request path.
Template conformance drift
ReviewEditorial quality
Twelve recently created docs are missing one or more required template sections used by downstream AI tools.
Runbook-to-article conversion queue
OpportunityKnowledge reuse
Four operational runbooks could become public-facing help articles with minor editing and audience changes.