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Department IT Support

Find your college or division IT team. Each department has its own documentation, contacts, and service catalog.

Arts & SciencesCollege of Arts & SciencesBush SchoolBush School of Government & Public ServiceBusiness SupportDivision of Business SupportCollege of ArchitectureArchitecture IT supportCollege of EducationEducation & Human DevelopmentCollege of EngineeringEngineering IT supportExecutive SupportExecutive Support ITFacilitiesFacilities Services ITGalvestonTexas A&M at GalvestonHealthSchool of Public HealthLawSchool of Law IT supportMays Business SchoolMays Business School ITPerformance, Visualization & Fine ArtsPVFA IT supportStudent AffairsDivision of Student AffairsTransportationTransportation Services ITUniversity LibrariesLibrary IT supportVeterinary MedicineCollege of Veterinary Medicine

Technology Services

On-Call Rotation Board

A working on-call board mock with roster coverage, paging health, and handoff context for the current Technology Services duty cycle.

Updated 2 min ago Demo data
SP
Primary On CallPrimary: Samir PatelIdentity, M365, and Platform
4h 23muntil handoff
All clear — no active incidents. 7 pages in last 24h, 6 min mean ack time.
Current shift00:00 – 07:00
NOW
Day shift07:00 – 17:00
Evening17:00 – 00:00

Escalation Chain

SP
PrimarySamir PatelIdentity, M365, and Platform
Active
LR
SecondaryLauren ReyesInfrastructure and network escalation
Standby
C
EscalationcontactOperations leadership
Escalation

Recent Pages

Branch connectivity degradation2:14 AM
Resolved
Auth latency spike > 500ms1:47 AM
Auto-resolved
Disk usage alert: fileserver-0312:30 AM
Ack'd
Certificate expiry warning: vpn.tamu.edu11:55 PM
Ack'd
Scheduled maintenance reminder10:00 PM
Info

Handoff Notes Last edited 1h ago

Cloudflare WARP campus access false positives

Watch

Monitor overnight

2 users impactedCase notes linkedNext check 6:30 AM

AI Chat model routing alert noise

Monitor

No action unless customer-facing

Threshold tempService owner notifiedReview at standup

Service Desk bridge callback cleanup

Pending

Carry into day shift

4 callbacksOwner: Day shiftTemplate ready