TEXAS A&M UNIVERSITY
College of Architecture Help Desk
Your first point of contact for IT support in the College of Architecture.
📞 Contact Us
| Method | Details |
|---|---|
| helpdesk@arch.tamu.edu | |
| 📱 Phone | (979) 862-8584 |
| 📍 Location | Langford A, Room 105 |
| 🕐 Hours | Monday - Friday, 8:00 AM - 5:00 PM |
After Hours Emergency
Contact central IT Help Desk: (979) 845-8300 — Available 24/7 for critical issues (network outages, security incidents, system-wide email issues).
🎫 Submit a Ticket
The fastest way to get help is to submit a ticket through ServiceNow:
Submit a Support Request (opens ServiceNow)
What to Include in Your Ticket
For faster resolution, please include:
- Your Name and UIN
- Building and Room number
- Device type (Windows/Mac/Mobile)
- Clear description of the issue
- Screenshot if applicable
- When it started happening
🔧 Common Services
| Service | Response Time | How to Request |
|---|---|---|
| Password Reset | Immediate | Self-service or call |
| Software Install | 1-2 business days | Submit ticket |
| New Computer Setup | 3-5 business days | Submit ticket |
| Network Issues | Same day | Call or submit ticket |
| Printer Problems | Same day | Call or submit ticket |
| Account Access | Same day | Submit ticket with manager approval |
📊 Current System Status
| System | Status |
|---|---|
| 🟢 Campus WiFi | Operational |
| 🟢 Email (Outlook) | Operational |
| 🟢 Printing Services | Operational |
| 🟢 VPN | Operational |
Last updated: January 14, 2026
For university-wide outages, check IT Alerts.
📚 Quick Links
| Resource | Description |
|---|---|
| Knowledge Base | Search for answers to common questions |
| Documentation | Technical guides and procedures |
| Reset Password | Reset your NetID password |
| Connect to WiFi | Campus wireless instructions |
| Enterprise IT | University-wide IT resources |
👥 Our Team
| Name | Role | Contact |
|---|---|---|
| Will Willhite | IT Manager | wwillhite@tamu.edu |
| Staff Name | Desktop Support | helpdesk@arch.tamu.edu |
| Staff Name | Systems Admin | helpdesk@arch.tamu.edu |
⏰ Walk-In Hours
Location: Langford A, Room 105
| Day | Hours |
|---|---|
| Monday | 8:00 AM - 5:00 PM |
| Tuesday | 8:00 AM - 5:00 PM |
| Wednesday | 8:00 AM - 5:00 PM |
| Thursday | 8:00 AM - 5:00 PM |
| Friday | 8:00 AM - 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |
Closed on university holidays
For urgent issues outside business hours, contact the central IT Help Desk at (979) 845-8300.