TEXAS A&M UNIVERSITY
Business Support Help Desk
Your first point of contact for IT support.
📞 Contact Us
| Method | Details |
|---|---|
| helpdesk@businesssupport.tamu.edu | |
| 📱 Phone | (979) 845-XXXX |
| 🕐 Hours | Monday - Friday, 8:00 AM - 5:00 PM |
After Hours Emergency: Contact central IT Help Desk at (979) 845-8300
🎫 Submit a Ticket
Submit a Support Request (opens ServiceNow)
Include in your ticket:
- Your Name and UIN
- Building and Room number
- Device type (Windows/Mac/Mobile)
- Clear description of the issue
🔧 Common Services
| Service | Response Time |
|---|---|
| Password Reset | Immediate (self-service) |
| Software Install | 1-2 business days |
| New Computer Setup | 3-5 business days |
| Network Issues | Same day |
📊 System Status
| System | Status |
|---|---|
| 🟢 Campus WiFi | Operational |
| Operational | |
| 🟢 VPN | Operational |
For university-wide outages, check IT Alerts.
📚 Quick Links
| Resource | Description |
|---|---|
| Knowledge Base | Common questions and answers |
| Documentation | Technical guides |
| Enterprise IT | University-wide IT resources |
For urgent issues outside business hours, contact the central IT Help Desk at (979) 845-8300.