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Your first point of contact for IT support.

PVFA Help Desk

Your first point of contact for IT support.

Contact Us

MethodDetails
** Email**helpdesk@pvfa.tamu.edu
** Phone**(979) 845-XXXX
** Hours**Monday - Friday, 8:00 AM - 5:00 PM

After Hours Emergency: Contact central IT Help Desk at (979) 845-8300

Submit a Ticket

Submit a Support Request (opens TeamDynamix)

Include in your ticket:

  • Your Name and UIN
  • Building and Room number
  • Device type (Windows/Mac/Mobile)
  • Clear description of the issue

Common Services

ServiceResponse Time
Password ResetImmediate (self-service)
Software Install1-2 business days
New Computer Setup3-5 business days
Network IssuesSame day

System Status

SystemStatus
Campus WiFiOperational
EmailOperational
VPNOperational

For university-wide outages, check IT Alerts.

ResourceDescription
Knowledge BaseCommon questions and answers
DocumentationTechnical guides
Enterprise ITUniversity-wide IT resources

For urgent issues outside business hours, contact the central IT Help Desk at (979) 845-8300.