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Autopilot Offboarding by TechHub

Purpose​

This ITAP defines the process for properly offboarding a device from Autopilot by the TechHub team before reallocation, disposal, or transfer of ownership, ensuring security, licensing, and inventory compliance.

Table of Contents​

  1. Purpose
  2. Scope
  3. Intent
  4. Essential Core Knowledge
  5. Procedure and Guidelines
  6. Additional Notes and References
  7. Examples
  8. Responsibilities
  9. Approval

Scope​

Applies to all devices enrolled in Windows Autopilot under the management of TechHub at Texas A&M University that are being decommissioned, repurposed, or transferred out of managed use.

Intent​

Ensure devices are securely removed from Autopilot and Intune, preserving organizational integrity and preventing misconfigured or unauthorized reuse.

In particular, removal from Autopilot is required if the device needs to be re-enrolled into a different Microsoft tenant. Keeping the device registered to the current tenant may block Autopilot provisioning workflows in another environment.

Essential Core Knowledge​

Procedure and Guidelines​

  1. Confirm Device Status

    • Verify the device is no longer in use by any user.
    • Ensure any required data backup is complete.

  2. Remove from Intune Management

    • Go to https://intune.microsoft.com > Devices > All Devices.
    • Search for the device by serial number or name.
    • Select the device and choose Retire.
    • Optionally issue a Wipe if the device must be reset.

  3. Delete Device from Autopilot

    • Navigate to Devices > Windows > Windows enrollment > Devices.
    • Search for the device by serial number.
    • Select the device and click Delete to remove from Autopilot.

  4. Document Removal in Inventory System

    • Follow internal documentation or SOPs for updating the inventory or asset management system.
    • Ensure Autopilot removal is reflected and include reason (e.g., disposal, transfer, repair, reuse).
    • Update your inventory or asset management system to reflect Autopilot removal.
    • Note reason (e.g., disposal, transfer, repair, reuse).

Additional Notes and References​

Examples​

Scenario: A device is no longer needed in a lab and will be recycled. TechHub retires it from Intune, deletes the device record from Autopilot, and updates the inventory system with the disposal reason.

Responsibilities​

  • Current Team Owners: TechHub IT Operations
  • Original Author(s): Platform Engineering
  • ITAP Contributors: Platform Engineering, TechHub IT Operations
  • Reviewers: TechHub IT Operations

Approval​

  • Approved By: Platform Engineering
  • Date of Approval: [Insert Approval Date]
  • Date of Implementation: [Insert Implementation Date]