TEXAS A&M UNIVERSITY
Internal Documentation
Audience: A&E staff, team leads, and IT administrators
Purpose: Centralized reference for team-specific procedures, operational guides, and internal tooling
Quick Links
| Resource | Description |
|---|---|
| Teams Overview | A&E team structure and contact information |
| FinOps Program | Cloud cost optimization resources |
| Outage Procedures | IT Alert posting and IOC contact info |
| Admin By Request | Privilege management platform guides |
A&E Team Structure
Architecture & Design
Enterprise architecture, solution design, and standards
Cloud Engineering
Multi-cloud infrastructure and automation
Enterprise Infrastructure
On-premises systems, networking, and data center operations
Platform Engineering
Microsoft 365, FinOps, and identity management
Program Management
Outage Communications
When a service outage occurs, A&E staff may need to coordinate with the IT Operations Center (IOC) to post IT Alerts. The Outage Procedures guide covers:
- IT Alert email submission process
- Required information for outage notifications
- IOC contact methods (email, Teams, phone)
- Escalation procedures
FinOps & Cloud Cost Management
The FinOps Program provides resources for cloud cost optimization across AWS, Azure, and GCP:
- FinOps orientation materials
- Standard operating procedures
- Cloudability dashboards and reports
- Reserved instance management
Configuration Management
Admin By Request
Admin By Request is the privilege management solution used to grant temporary administrative access without full admin rights. Documentation includes:
| Document | Description |
|---|---|
| Platform Overview | Key features and capabilities |
| Portal Usage ITAP | Inventory, approvals, and audit logs |
| RBAC Configuration SOP | Unit-scoped permissions and security groups |
Related Resources
- Development Tools — GitHub, Terraform, and operational tooling
- Security Documentation — Cloud, email, and data protection guides
- Infrastructure Providers — AWS, Azure, GCP, and AggieCloud guides