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A&E Teams

Audience: A&E staff and IT leadership

Purpose: Team structure reference and contact directory

Team Overview​

Architecture & Engineering (A&E) consists of four specialized teams that collaborate to deliver cloud, infrastructure, and platform services to Texas A&M University.

Architecture & Design​

The Architecture & Design team establishes enterprise architecture standards, solution designs, and technology guidance for IT initiatives.

Responsibilities​

  • Enterprise architecture frameworks and standards
  • Solution architecture reviews and approvals
  • Technology roadmap development
  • Integration patterns and best practices
  • Security architecture consultation

Contact​

For architecture consultations, submit a request through ServiceNow or contact the team via Teams.

Cloud Engineering​

The Cloud Engineering team manages multi-cloud infrastructure across AWS, Azure, and GCP, including automation, security, and governance.

Responsibilities​

  • Cloud platform administration (AWS, Azure, GCP)
  • Infrastructure as Code (Terraform, CloudFormation)
  • Cloud security and compliance
  • Kion governance and account provisioning
  • AggieCloud VMware management

Key Documentation​

Enterprise Infrastructure​

The Enterprise Infrastructure team manages on-premises systems, networking, and data center operations.

Responsibilities​

  • Data center operations and physical infrastructure
  • Network architecture and management
  • Server administration and virtualization
  • Storage systems and backup solutions
  • Disaster recovery planning

Platform Engineering​

The Platform Engineering team specializes in Microsoft 365, identity management, analytics, and financial operations (FinOps).

Specializations​

AreaDescription
Microsoft 365Exchange, SharePoint, Teams, Intune administration
Identity & AccessEntra ID, conditional access, PIM
FinOpsCloud cost optimization and reporting
AnalyticsPower BI dashboards and data visualization

Team Members​

Team Roster
  • Meghan Southerland — Team Lead
  • Nicholas Swanzy — Platform Engineer
  • Tony Guevara — Platform Engineer
  • Emma Gersten — Platform Engineer

Key Documentation​

Cross-Team Collaboration​

Service Ownership​

ServicePrimary TeamSupporting Team
AWSCloud EngineeringArchitecture
Azure IaaSCloud EngineeringArchitecture
Azure PaaSPlatform EngineeringCloud Engineering
Microsoft 365Platform EngineeringCloud Engineering
AggieCloudCloud EngineeringInfrastructure
NetworkInfrastructureCloud Engineering

Escalation Paths​

For urgent issues:

  1. Service Desk — Initial triage and ticket creation
  2. On-Call Engineer — Immediate response for P1 issues
  3. Team Lead — Escalation and coordination
  4. IOC — Major outage communications