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AIP Account Request Form

Audience: Cloud Operations and ServiceNow Administrators.

Purpose: Document the account request workflow from customer form to provisioning.

Overview​

The Aggie Innovation Platform (AIP) account request process uses a web form that integrates with ServiceNow and GitHub for automated account provisioning.

Request Workflow​

Step 1: Customer Request​

Customer fills out the AIP form at it.tamu.edu/cloud

Form Information Collected​

FieldPurpose
Business UnitAccount naming and organization
Resource NameAccount identifier
Data ClassificationOU placement and policies
OwnersAccount administrators
ExpenditureBudget allocation
FAMIS CodeBilling code

Step 2: ServiceNow Processing​

The form submission creates a REQ####### in the public cloud aws-azure-gcp, AE (TAMU) assignment group.

RITM Details​

The REQ contains a RITM####### populated with the form data:

  • Account details and classification
  • Owner information
  • Budget and billing codes

Step 3: GitHub Integration​

ServiceNow's GitHub Spoke integration:

  1. Creates a new branch in it-cloud-account-hub
  2. Generates a .json definition file with account details
  3. Opens a pull request

Definition File Location​

it-cloud-account-hub/accounts/aws/definitions/<account-name>.json

Step 4: Terraform Provisioning​

When the PR is approved and merged, Terraform:

  1. Reads definition files from the definitions directory
  2. Calls the AWS account module to create the account
  3. Calls the Kion module to configure governance

See: