YouTube Account Suspension

Audience: Google Workspace Administrators.

Purpose: Handle YouTube account suspensions for users in the TAMU Google Workspace tenant.

Overview

When a TAMU Workspace user receives notification that their YouTube account has been suspended, a support case must be created through the Google Workspace Customer Care Portal.

Admin Visibility

Google Workspace admins cannot see any information regarding YouTube suspensions for users in the TAMU tenant. Users must provide any email communications from YouTube regarding the suspension.

Resolution Process

Step 1: Create Support Case

Navigate to the Google Workspace Customer Care Portal
Sign in with a Google Workspace Admin account
- Admin role requirements
Create a new support case for the YouTube suspension

Step 2: Gather Information

Request the following from the affected user:

Email communications from YouTube about the suspension
Username/channel URL affected
Description of any actions that may have triggered the suspension

Step 3: Escalate if Urgent

If the request is urgent, contact the current Google Account Representative for escalation.

New Process

This escalation process is new and not yet fully documented by Google. Work with your account representative for current options.

Quick Reference

Resource	Link
Customer Care Portal	support.cloud.google.com/portal
Admin Role Requirements	Google Support Article

Overview​

Resolution Process​

Step 1: Create Support Case​

Step 2: Gather Information​

Step 3: Escalate if Urgent​

Quick Reference​